Privacy policy
SpaceGut Privacy Policy
At SpaceGut, a gut health solution offered by SOL Partnership Sdn Bhd, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This privacy policy outlines how we collect, use, store, and protect your information. By using our services, you agree to the practices described in this policy.
All data collected through SpaceGut is managed by SOL Partnership Sdn Bhd.
- Information We Collect:
- Personal Information: When you create an account, purchase a product, or use our services, we may collect personal information such as your name, contact details (email, phone number, address), and payment details.
- Health and Microbiome Data: We collect data from your microbiome test, which includes health-related information based on the sample you provide.
- Technical Information: We collect data about your interaction with our website, including IP addresses, browser type, device information, and cookies to improve user experience.
- How We Use Your Information:
- To process orders, deliver products, and provide customer support.
- To generate your personalised microbiome report and diet recommendations based on the test results.
- To improve our products, services, website functionality, and overall customer experience.
- To send promotional materials, product updates, and marketing communications, with your consent.
- Data Security:
- We use industry-standard encryption to protect your personal data during transmission and secure servers to store your information.
- Access to personal data is restricted to authorised personnel only, ensuring confidentiality and data integrity.
- Data Retention:
- We retain your personal and microbiome data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- You may request the deletion of your personal information at any time by contacting us, subject to legal obligations.
- Sharing Your Information:
- We do not sell or share your personal information with third parties for their marketing purposes.
- We may share your data with trusted partners and service providers who assist us in delivering our services (e.g., payment processors, laboratories). These partners are bound by confidentiality agreements and are required to comply with data protection standards.
- Your information may be disclosed if required by law or to protect the rights, property, or safety of SpaceGut, SOL Partnership Sdn Bhd, our customers, or others.
- Data Collection by SOL Partnership Sdn Bhd:
- As SpaceGut is a service offered by SOL Partnership Sdn Bhd, any personal data and health-related information collected through SpaceGut will be processed and stored by SOL Partnership Sdn Bhd in accordance with this privacy policy and applicable data protection laws.
- Your Rights:
- Access: You can request access to the personal data we hold about you.
- Correction: If your personal information is incorrect, you have the right to request a correction.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
- Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send or by contacting us directly.
- Cookies and Tracking Technologies:
- We use cookies to personalise content, analyse website traffic, and improve user experience. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.
- Changes to the Policy:
- SpaceGut and SOL Partnership Sdn Bhd reserve the right to modify this privacy policy at any time. We will notify users of any significant changes via email or through our website.
- Contact Us:
- If you have any questions or concerns about our privacy policy or the way your data is handled, please contact us at care@spacegut.com.
Your privacy is important to us, and we are committed to protecting your personal data in compliance with applicable data protection laws. All data is securely managed by SOL Partnership Sdn Bhd.
