Refund policy
SpaceGut Return and Refund Policy
At SpaceGut, we take pride in delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy below to understand the process.
- Faulty Packaging or Defective Product:
- If you receive a product with faulty packaging or find the test kit defective, please notify us within 7 days of receiving your order.
- Kindly provide a photo of the defect and proof of purchase when you reach out to our customer service team.
- Upon verification, we will arrange for a replacement kit to be sent to you at no additional cost.
- No Refund for Change of Mind:
- We do not offer refunds if you change your mind after purchasing the product or for any test tube spills caused by the user.
- Replacement for User Negligence:
- If a replacement test tube is required due to negligence on the user’s part (e.g., improper handling or spilling), an additional fee of RM50 will be charged to send a new replacement tube.
For any inquiries or to initiate a return, please contact us at care@spacegut.com. We appreciate your understanding and cooperation in adhering to our policy.
